Complaints Procedure

At Queens Gate Orthodontics we are committed to offering a high standard of care and service to our patients. However, if at any time you feel that we have failed to meet your expectations please address your complaint to Ms Beverley Hackworth.

We will endeavour to resolve an oral complaint within 24 hours. Should this not be possible or the complaint was made in writing we will normally respond within 10 working days. We take all complaints seriously, investigate them fully and strive to resolve them rapidly and comprehensively.

If you still feel that your concerns have not been fully addressed, you can seek further advice from the General Dental Council Complaints Service.